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Customer Service Centers

Customer Service Centers

You can now seamlessly engage with us onsite! Each Customer Service Center is equipped with staff, kiosks, wi-fi, printers, laptops, and scanners.

Here are the two Service Centers that have been conveniently setup for you!

Additionally, here are the specific services available at each Customer Service Center:

What services are provided?	Fredrick Douglass Center	Headquarters CSC
Re-exams	*
Eligibility Interviews	*	*
Rent Reviews	*	*
Lease up’s	*
Program-related questions	*	*
Drop-off packets	*	*
Fair Hearings		*
Scheduled Appointments	*	*
ADA accommodations	*	*
Access to Kiosks	*	*
Onsite Interpreters (scheduled)	*	*
Onsite Specialists, Supervisors	*
1:1 Transfer Briefings (w/Interpreter)		*
Onsite FSS Coordinators	*
Onsite OCE staff	*	*
Workforce Development staff
Onsite Resident Services staff	*
Health protocols – masks optional	*	*

COMING SOON!
Customers will be scheduled by “appointment only” during normal business hours Monday through Thursday from 9am-3pm. Book your appointments online soon!

Customer Service Centers

What services are provided?

Fredrick Douglass Center

Headquarters

CSC

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