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Customer Service Centers

You can now seamlessly engage with us onsite! Each Customer Service Center is equipped with staff, kiosks, wi-fi, printers, laptops, and scanners.

Here are the two Service Centers that have been conveniently setup for you!

Additionally, here are the specific services available at each Customer Service Center:

What services are provided? 
Fredrick Douglass Center 
 
Headquarters   
CSC 
Re-exams 

 *

 

 
Eligibility Interviews 

*

*

Rent Reviews 

*

*

Lease up’s 

*

 
Program-related questions 

*

*

Drop-off packets  

*

*

Fair Hearings     

*

Scheduled Appointments 

*

*

ADA accommodations 

*

*

Access to Kiosks 

*

*

Onsite Interpreters (scheduled) 

*

*

Onsite Specialists, Supervisors 

*

 
1:1 Transfer Briefings (w/Interpreter)     

*

Onsite FSS Coordinators 

*

   
Onsite OCE staff 

*

*

Workforce Development staff   

 
Onsite Resident Services staff 

*

 
Health protocols – masks optional 

*

*


COMING SOON!

Customers will be scheduled by “appointment only” during normal business hours Monday through Thursday from 9am-3pm. Book your appointments online soon!

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