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Customer Service Centers

Customer Service Centers

Welcome to DC Housing Authority’s Housing Choice Voucher Program Appointments Application!
We value your partnership and want to ensure our team is available to support your needs. The satellite centers, located in Ward 6 (Headquarters CSC – 625 D St SW) and Ward 8 (Frederick Douglass Community Center – 2000 Alabama Ave SE), are established as a way to allow applicants, participants or landlords to connect directly with DCHA staff in person or to drop off documents related to housing assistance. If you wish to meet in person, please take a moment to select your preferred location and preferred date/time for meeting in person with a member of the HCVP Team. Document drop offs can be made anytime during normal business hours. Thank you for your partnership!

Each Customer Service Center is equipped with staff, kiosks, wi-fi, printers, laptops, and scanners.

Here are the Service Centers that has been conveniently setup for you!

Additionally, here are the specific services available at each Customer Service Center:

What services are provided?	Fredrick Douglass Center	Headquarters CSC
Re-exams	*
Eligibility Interviews	*	*
Rent Reviews	*	*
Lease up’s	*
Program-related questions	*	*
Drop-off packets	*	*
Fair Hearings		*
Scheduled Appointments	*	*
ADA accommodations	*	*
Access to Kiosks	*	*
Onsite Interpreters (scheduled)	*	*
Onsite Specialists, Supervisors	*
1:1 Transfer Briefings (w/Interpreter)		*
Onsite FSS Coordinators	*
Onsite OCE staff	*	*
Workforce Development staff
Onsite Resident Services staff	*
Health protocols – masks optional	*	*

Customer Service Centers

What services are provided?

Fredrick Douglass Center

Headquarters

CSC

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