The DC Housing Authority (DCHA) is sharing an important update about our current operations status.
Staff are regaining access to DCHA computers in phases to ensure the safe and effective restoration of our operations. As those phases continue, the number of staff with full access to DCHA computers will increase.
As of today, July 9, our Customer Service Centers are providing full service for DCHA customers with a limited number of staff. You may experience slower response times as we work to restore access to DCHA computers for all staff.
Call Center
The DCHA Call Center returned to normal operations on July 8.
Please expect wait times due to high call volume. Callers may choose the callback option and we’ll hold your place in line and return your call in the order it was received.
202-535-1000
Public Housing residents: Due to high call volume, please first visit the on-site property management office or call your community’s Property Manager for assistance.
Customer Service Centers
Our Customer Service Centers are open to walk-in visitors.
As of today, July 9, our Customer Service Centers are providing full service for DCHA customers. You may experience slower response times as we work to restore access to DCHA computers for all staff.
Key Services Available
All non-urgent matters will be addressed when our network and systems are fully restored. We appreciate your patience at this time.
Please visit our Customer Service Center locations to:
- Submit emergency requests
- Submit transfer requests (moving to another unit within DC)
- Schedule inspections
- Drop off documents
- Assist with scheduling appointments with your specialist
- Submit Request for Tenancy Approval (RFTA) packets
- Submit recertification packets
- Schedule voucher briefings
- Troubleshoot Housing Assistance Payment (HAP) concerns
- Assist with registering for RentCafe
| HCVP Customer Service Center | HQ Customer Service Center | Frederick Douglass Community Center |
| Serves voucher applicants, participants & landlords | Serves Public Housing residents & voucher participants | Serves Public Housing residents & voucher participants |
| 702 H Street NW | 625 D Street SW | 2000 Alabama Ave SE |
| Monday – Friday9 am – 3:30 pm* | Monday – Friday9 am – 4 pm* | Monday – Thursday9 am – 4 pm* |
| *Walks-ins accepted until 3:15pm | *Walks-ins accepted until 3:45 pm | *Walks-ins accepted until 3:45 pm |
Self-Service with RentCafe
The online RentCafe portal is available for self-service.
- Submit documents via upload.
- Complete recertification.
- Review inspection results.
- Review Housing Assistance Payment (HAP) info.
- Update contact information.
Future Operations Updates
DCHA will provide more updates as additional services are restored and more information about this incident becomes available. Please continue to monitor your email and cell phone for updates from DCHA.
You can also follow DCHA on our official social media accounts:
- Facebook: facebook.com/dchousing/
- Instagram: @dchousing
- X: @DC_housing
Thank you for your patience and understanding as we diligently work to restore full service as quickly and safely as possible.