Customer Service Centers

The DC Housing Authority has multiple Customer Service Center locations to meet your needs!

PLEASE REVIEW THE CHART BELOW FOR EACH LOCATION’S OPERATING HOURS & AVAILABLE SERVICES. 

WE STRONGLY RECOMMEND ALL VISITORS ARRIVE AT LEAST 15 MINUTES BEFORE THEIR APPOINTMENT TO ALLOT TIME FOR CHECK-IN AND SECURITY SCREENING.

Each location offers specific days when walk-in visitors are welcome (see schedule below). If you are a current participant or applicant in the Housing Choice Voucher Program (HCVP), DCHA strongly encourages you to make an appointment at our 702 H Street NW location. If you are a landlord renting to an HCVP participant, you must make an appointment with our HCVP Landlord Liaisons by selecting “Landlord Liaison” when booking. Landlords may also contact the HCVP Landlord Liaisons directly by emailing landlordliaison@dchousing.org.

Public Housing residents are encouraged to contact their Property Manager or Housing Management Assistant with any questions.

At our Customer Service Centers, applicants, participants and landlords can meet in person with DCHA staff, who will address their questions. The centers are also available for applicants, participants and landlords to drop off documents related to housing assistance. Document drop-offs can be made anytime during normal business hours. Each Customer Service Center is equipped with Wi-Fi, printers, laptops, and scanners.

Appointments are strongly encouraged. To make an appointment, please visit our online booking platform.

• HCVP Customer Service Center – 702 H Street NW, Washington DC 20001:
  Hours: Monday-Friday (except holidays), 9AM – 3PM
  Appointments Available: Monday – Friday
  Walk-ins welcome:  Monday, Tuesday, Thursday, Friday
  Landlords must select “Landlord Liaison” when booking an appointment.
  Click to make an appointment
  Staffed by HCVP staff and dedicated to serving HCVP applicants, participants and landlords.
• Headquarters Customer Service Center– 625 D Street SW, Washington DC  20024
  Hours: Monday-Friday (except holidays), 9AM – 3PM
  Walk-ins welcome: Tuesdays
  Staffed by Customer Engagement Specialists and HCVP staff who have knowledge of HCVP and public housing.
• Customer Service Center at Frederick Douglass Community Center – 2000 Alabama Avenue SE, Washington DC 20020
  Hours: Monday-Friday (except holidays), 9AM – 3PM
  Walk-ins welcome: Thursdays
  Staffed by Customer Engagement Specialists and HCVP staff who have knowledge of HCVP and public housing.

Here are the specific services available at each Customer Service Center:

*Examples of 1st visit resolution matters:

• I need help or how do I complete my recertification document?
• What documents do I need to report loss of income?
• I’d like to request a live-in aide – what forms do I need?
• I need a blank recertification package.
• Who can assist me with understanding how the voucher works?
• I’m a VAWA customer and need to move ASAP.
• I’d like to update my information on the waiting list.
• How can I enroll in the homeownership/FSS program?
• I’m having issues with my landlord, what can I do?
• I received a letter from Nan McKay, what do I do next?
• How do I use RentCafe? What is my registration code?
• My unit caught on fire and I need an emergency inspection.
• I need a transfer voucher to move, what do I do next?
• How do I use the owner’s portal?
• I’m a new landlord and don’t know where to start.
• How do I upload my RFTA packet in the owner’s portal?

**Copies of documents could include:

• Rent determination letter in Yardi
• Voucher
• Lease Agreement
• Completed Recertification
• Housing Assistance Payment Contract (executed)
• Inspection report