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The District of Columbia Housing Authority’s backlog of maintenance requests are being closed one by one.

The maintenance request backlog that awaited DCHA Executive Director Tyrone Garrett when he arrived at DCHA in October 2017 had nearly 2,300 work orders open. After listening to customers, Garrett came up with five immediate actions, one of which was closing those very work orders by December 31, 2018. As of July 31, the number is closer to 500.

To help with this effort, Garrett created an apprenticeship program for DCHA customers who want to learn a trade while earning a paycheck. More than 60 individuals were hired and have been working for the past few months on cleaning up common areas, painting, landscaping, and other non-emergency maintenance tasks. The apprentices are helping to free up the maintenance staff to focus their efforts elsewhere.

Other actions Garrett has put into place as a result of his town halls and one-on-one meetings with customers include:

When conducting business in DCHA communities, DCHA teams will be COURTEOUS, they will COMPLETE their work in a timely manner, and they will leave customers’ homes as CLEAN as when they arrived.

DCHA will conduct more inspections to tackle problems such as pests, HVAC system issues, and general health conditions.

DCHA will follow up on maintenance requests to make sure the work is completed.

DCHA will add another way for customers to request maintenance. In addition to calling DCHA’s main number at 202-535-1000, customers will be able to submit their maintenance requests online 24 hours a day through their home computer or cell phone.

 

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Last modified: 8/10/2018 3:39:18 PM