District of Columbia Housing Authority customers will soon have the opportunity to have a conversation with the executive director.

DCHA Executive Director Tyrone Garrett is visiting each traditional public housing community in D.C. to listen to ideas, concerns, and other issues from the customers themselves.

“I will visit each DCHA community to hear directly from our customers on what they think I should be paying attention to as their new executive director. I want to hear from each and every one of them who wants to talk to me so I may get a better understanding of each individual community’s needs,” said Garrett. “Sometimes residents come to the monthly board meetings at the headquarters, but that isn’t always convenient. I wanted to be sure I give everyone an opportunity to have a conversation with me.”

Each meeting will be held at the property itself or in a nearby neighborhood space if no onsite space is available. As Garrett makes his way to each community, residents will be notified via texts, emails, and flyers. They will have an opportunity to pre-register or register on site.

At these meetings, there will be staff on hand to record ideas, questions, and fill out work orders as necessary. Customers will be given opportunities to follow up with more questions or ideas after the conversation. There will be a diligent effort to address concerns with a follow-up report that will be issued to the communities.

Each registered participant will receive a survey question shortly after the meeting’s conclusion. Their responses will help inform the next community meeting. Also, a quarterly report to track the commitments made and successful completion of tasks will be created.

Garrett hopes to visit two communities by the end of January to begin the conversations.

DCHA Executive Director Tyrone Garrett
Last modified: 1/17/2018 4:38:58 PM