There is a new face among the DCHA Operations staff.

The new Senior Director of Operations is Valerie K. Jackson, who has 33 years of experience in public housing and community development, covering a variety of positions including troubled agency recovery, program management, housing development, strategic planning, and training.

“I want to help the housing authority be the best it can be, Jackson said. “That is really important to me.”

Jackson is a Washingtonian, but for the majority of her career she was living in D.C. while working in other cities. For the past nine years she ran her firm, Jackson Management Consulting.

“I always work in other cities. This is an opportunity for me to burrow into the city and really feel D.C. again. I miss that,” she said.

But it is the nature of the work, the day-to-day operations, that called her back.

“I like the challenges,” she said. “Housing as a whole has been my adult career.”

It all began at the Gary Housing Authority in Indiana where she was the director of resident services. She was there for about 10 years, where there was a focus on public safety, resident job training and creation, and at-risk youth programming. Ms. Jackson was on the forefront of opening Computer Learning Centers in public housing, in partnership with the University of Michigan which created on concept. That led her to take a job as the National Program Director for the National Crime Prevention Council in Washington, D.C. She served in that capacity for two years before accepting a consultant position at Quadel Consulting where she did “everything about housing--period,” she said.

She has provided training and strategic planning for PHA staff and Boards of Commissioners at public housing authorities across the country, developed numerous policies and procedures, provided extensive technical assistance to PHAs, and was a Housing Choice Voucher Program hearing officer for the Baltimore, Houston, and Chicago housing authorities. Ms. Jackson was also part of the first response disaster recovery team for the New Orleans Housing Authority immediately following Hurricane Katrina, and continued working after the storm with the Road Home recovery program in New Orleans.

“Only six to eight staff reported in to work,” after the hurricane, said Jackson, who went to Houston shortly after the storm to assist. “I helped with the logistics of finding housing for public housing residents displaced by the storm.”

She did similar work after Hurricane Ike in Galveston, Texas, for her own consulting company. She helped to foster a dialogue between community groups to rebuild public housing and set up a DHAP (Disaster Housing Assistance Payment) housing voucher program.

Jackson also was a HOPE VI expeditor for the U.S. Department of Housing and Urban Development and assisted with evaluating Moving to Work program cites, including the District of Columbia Housing Authority.

Over her career, Jackson has completed more than 40 independent agency assessments of troubled and non-troubled public housing authorities and developed corrective action plans to address non-compliance. She has also served as the interim executive director for housing authorities under receivership in both St. James Parish, Louisiana, and in New Haven, Connecticut.

Jackson is a graduate of Indiana University. She is a Certified Public Housing Manager (CPM) and has certificates in Capital Fund Management, Grant Management, Crime Prevention Through Environmental Design (CPTED), and has taught Executive Housing Management for Rutgers University State PHA Training Program since 2002.

“Ultimately, I needed to find another way to work better and it’s local,” Jackson said. “I love my house and I love the area. This is my home.”

Senior Director of Operations Valerie K. Jackson
Last modified: 7/13/2017 1:17:37 PM